• Frequently Asked Questions

    • Important Tips for a Healthy Septic System:
      • Do not overload your septic system. Use water sparingly. Do only full laundry and dishwasher loads at off-peak times if possible.
      • Do not put kitchen grease down the drain.
      • Do not flush cigarettes, sanitary napkins, tampons, condoms, disposable diapers, flushable wipes, paper towels, cat litter, plastics, or other inorganic materials down the toilet.
      • Do not put gasoline, oil, antifreeze, paint, paint thinner, pesticides, etc., down the drain.
      • Use the garbage disposal sparingly or increase the septic system maintenance schedule.
      • Check all plumbing fixtures for leaks.
      • Have your system pumped out every 3 to 5 years by American Tank Cleaning!
    • I have roots in my tank, what can I do to get rid of them?

      If you think that you have roots in your tank, please call our office and we will send out our team to provide you with the best solution for your specific system.

    • My alarm is going off, what does this mean?
      Your Pump is not working. It may be bad or you may have a problem with your floats. Contact us and we will work with you on the phone to see what the problem could be.
    • Do I need to be home when my septic tank is pumped?
      No, as long as you know where your septic tank is located and you are not backing up. We accept MasterCard, Visa and Discover over the phone.
    • Are you able to locate my tank and how do you find it?

      We have a probing rod that we use to locate the tank. For harder to find tanks, we have a small device that we flush down your toilet which will go to your septic tank. We then use an electronic receiver to locate the device.

    • I have a 4" plastic pipe coming out of the ground. Do you pump the septic from it?
      In order to get all the sludge out, the septic tank lid needs to be dug up (approx. 22" x 22" hole).
    • Why do you have to dig up my tank lid, I have a round concrete casing?
      This may be where your Pump is located. If you have a gravity fed system, the septic tank will be where the concrete casing is. If you have a Pump Up System, this is likely your holding tank. Your septic tank should be located next to your holding tank.
    • How often should I pump my septic tank and why do I have to pump it?
      You should have your septic tank pumped every 3 to 5 years to prolong the life of your septic system. Alternative systems see your manufacturer.
    • What do you charge to pump out a septic tank?

      Prices vary, depending on where you live. Call our office for a free phone estimate.